Dec. 13, 2006 – ATLANTA – December 13, 2006 – Infor, one of the largest global providers of business software, today announced Averitt Express, a leading provider of freight transportation and supply chain management, has deployed Infor CRM to drive intelligent customer interactions and increase sales responsiveness.
The advanced system provides Averitt Express’ sales organization with an integrated solution to quickly and efficiently develop tailored Customer Supplier Agreements (CSAs). Infor CRM brings together information throughout the organization to provide an agreement based on the customer’s profile based on information from Averitt Express’ sales agents. This enables Averitt Express to provide tailored offers and sell more effectively while enhancing the customer experience.
“As we face increasing competition, customer service is becoming one of the key differentiators in third party logistics,” said Sean O’Neil, director of product development and training, Averitt Express. “Infor CRM allows us to intelligently utilize information in the back-office on supplier agreements, pricing and operations to create a single view of the customer and effectively provide the services they require. Customers notice the difference when you can give them personalized service – all because we have access to the important information when we need it.”
“Averitt Express is benefiting from Infor CRM’s ability to provide a better customer experience by integrating several customer profiles into a single view and providing easy access to information available in the back-office,” said Gregg Monastiero, SVP, Strategic Solutions CRM. “This powerful solution is ideal for companies that seek to enhance their customer experience by synchronizing sales efforts to delivering consistent, personalized customer care.”
Infor CRM is a comprehensive, market-leading solution for integrated marketing, sales, and service focused on meeting the unique industry-specific needs of customers. Designed to provide unparalleled customer experience across multiple business units and channels, Infor CRM integrates customer information from multiple enterprise systems into a single view. Infor CRM drives innovation, competitive advantage and increased profitability by focusing on the customer experience to increase the effectiveness of marketing campaigns and sales success.
Averitt Express currently utilizes Infor Warehouse Management as well. Deployed in 2005, Infor Warehouse Management optimizes inventory flows, labor planning and resource management in the warehouse.
About Averitt Express
Established in 1971, Averitt Express is a leading provider of freight transportation and supply chain management with international reach to more than 100 countries. The company specializes in delivering customized solutions with a single source of accountability for service offerings that include less-than-truckload, truckload, time-critical, importing/exporting and supply chain management. Backed by successful execution for hundreds of customers, Averitt’s supply chain management capabilities include dedicated fleet operations, warehousing services and transportation management.
Infor delivers fully integrated enterprise solutions, as well as best-in-class standalone products that address the essential challenges its customers face in areas such as enterprise resource planning, supply chain planning and execution, customer and supplier relationship management, asset management, product lifecycle management, financial management, performance management and business intelligence. With more than 8,100 employees and offices in 100 countries, Infor provides enterprise solutions to more than 70,000 customers. For additional information, visit www.infor.com.
# # #
For more information:
Wunderkind Public Relations
(404) 601-3660 ext. 113
— End —