While Other Restaurants Continue the Paper and Pen Method, Brother Jimmy’s Explores High Tech Customer Feedback.
New York, NY, May 12, 2015 –(PR.com)– Brother Jimmy’s, a barbeque restaurant chain with locations in four states, has recently implemented Tattle in all five of their Manhattan locations. After first testing the Tattle app in one location in Murray Hill, located at 181 Lexington Ave, Brother Jimmy’s quickly expanded Tattle to all five of their locations in Manhattan.
Tattle will allow Brother Jimmy’s to collect and analyze feedback from their customers while at the same time increasing customer loyalty. Tattle enables customers to fill out a survey on their smartphone in exchange for deals at Brother Jimmy’s. The deals offered are the same across each Brother Jimmy’s location and include a free appetizer, free dessert, free shot or drink of Jack Daniels or a free ‘natty’ light.
Tattle has so far allowed Brother Jimmy’s to generate 20 times more feedback than the average customer comment card, saved the managers 10 hours per month of time and has a 35% repeat customer rate of those who filled out a survey.
Jon Kachejian, Vice President at Brother Jimmy’s remarks on Tattle, saying, “When we rolled out Tattle, we were looking for a way to replace our customer comment card process. Tattle proved to be the perfect solution. We drive more feedback than ever before and save my staff hours of time collecting, analyzing and responding to private feedback. We are also able to change our questions and focus whenever we wish.”
Tattle is an innovative form of collecting customer feedback and generating customer loyalty. The Tattle app allows users to fill out surveys on their smartphones in exchange for deals, providing valuable insight for the businesses they patron. Tattle was founded in 2012, for more information visit the website at gettattle.com.