Frost & Sullivan recognizes Vidyo with the 2015 North American Award for Customer Value Leadership due to video conferencing adoption in the healthcare and financial services markets. Vidyo has played a critical role in eliminating several barriers to mass adoption of video conferencing solutions in the North American healthcare and financial services markets.
Hackensack, NJ, May 02, 2015 –(PR.com)– Based on its recent analysis of video conferencing adoption in the healthcare and financial services markets, Frost & Sullivan recognizes Vidyo with the 2015 North American Award for Customer Value Leadership. Vidyo has played a critical role in eliminating several barriers to mass adoption of video conferencing solutions in the North American healthcare and financial services markets. Specifically, it offers an alternative approach to expensive, network-dependent video conferencing solutions by leveraging itsVidyoWorksTM software platform and APIs, including its patented H.264 Scalable Video Coding (SVC)-based architecture.
“Vidyo is honored to have been selected by Frost & Sullivan for the Customer Value Leadership Award and believes it is a testament to our increasing footprint and market share in healthcare, financial services and customer engagement,” said Eran Westman, CEO, Vidyo. “Vidyo meets the rigorous security demands of enterprise customers and these specific verticals with the reliability, scalability and quality user experience for which the VidyoWorks platform has come to be known.”
The VidyoWorks platform allows healthcare providers and financial institutions, system integrators, and software developers to visually enable applications and workflows. Vidyo is able to deliver a simple, high-quality communications experience that can scale for large deployments on desktops and mobile devices, over any network, including packet loss-prone Internet and wireless connections.
“Vidyo has consistently focused on the core principles of simplicity and reliability to address the growing demand for more user-friendly video collaboration,” said Frost & Sullivan Industry Director Roopam Jain. “As a result, it has successfully disrupted the market and seen strong adoption for both B2B as well as emerging B2C applications in healthcare and financial services.”
In healthcare, Vidyo has won 39 of the top 100 integrated delivery networks (IDNs) in the United States and directly integrates into established workflows with leading electronic health record (EHR) companies. The flexibility and scalability of the VidyoWorks platform delivers HD video conferencing into the home, expanding patient access across diverse care settings for better patient outcomes.
In banking, two out of the 10 largest banks in the world have selected Vidyo for their consumer-facing video conferencing banking services. With the VidyoWorks platform, financial institutions can conduct secure click-to-connect HD video meetings between customers and service representatives, investment advisors, and high-net wealth individuals on mobile or desktop.
“Vidyo has effectively leveraged its expertise in video solutions to reposition video communications from an endpoint solution to an integral part of the workflow of the organization in the verticals of healthcare and banking,” noted Jain. “It has truly enhanced customer value through innovation and sound execution, making it a worthy recipient of Frost & Sullivan’s honor.”
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.
Mari Mineta Clapp
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