Solution combines national toll free 0800 numbers with WebRTC-based video and voice access and optional web-based call center agents to process WebRTC-generated incoming voice and video calls.
Munich, Germany, May 14, 2015 –(PR.com)– ECT (European Computer Telecoms AG), vendor of complete solutions for value-added services in the voice and multimedia domain and Dialogic, a global networking software and infrastructure solution provider, today announced that a major European incumbent operator offering fixed, mobile, Internet, digital television and ICT services has selected ECT (European Computer Telecoms AG) INtellECT® WebRTC Solution enabled by Dialogic® PowerMedia™ media processing software to provide WebRTC-enhanced voice and video 0800 toll free services. The INtellECT® WebRTC Solution is scheduled to launch this summer.
The solution enables the operator to provide its enterprise customers with an 0800 number and an HTML Click-to-Call Button that allows voice and video calls from any national and international location – without having to install a client – with any leading WebRTC capable web browser. Customers using this solution will also be able to configure their number translation of the conventional 0800 number and the incoming WebRTC calls using a web portal. In addition, the portal allows its users to define interactive voice and video response, automatic call distribution, skill-based routing, intelligent voice and video queuing, voice and video recording, and many other features for its WebRTC-enhanced toll free service.
“The INtellECT® WebRTC Solution, combined with Dialogic real-time media processing, represents a powerful solution and an enormous opportunity for operators to offer WebRTC based services to their enterprise customers,” said Metin Sezer, Director New Products at ECT. “We are seeing an increasing interest in WebRTC initiatives from top-tiers operators worldwide. Using PowerMedia™ Software with the INtellECT® WebRTC Solution makes the transcoding and the media processing (e.g., for video calls) recording easy and efficient. Dialogic is long-term partner of ours and its technology enables many ECT solutions.”
ECT uses Dialogic’s PowerMedia multimedia processing software for video and voice codecs, transcoding required for WebRTC and standard telephony, and for standard media processing such as playing prompts or recording calls.
“The interest in WebRTC solutions is increasing significantly. The unique WebRTC based video calling and interactive video response capabilities found in our combined solution offer competitive advantages that will allow operators to grow their market share of retail and enterprise customers, by offering 0800 toll free services at a much lower price,” said Jim Machi, senior vice president marketing and product management at Dialogic.
About the INtellECT® WebRTC Solution
Our Visual Application Builder (VAB) is a browser-based graphical tool. Without deep programming knowledge, you can use the VAB to define new services using interactive voice and video response with ASR/TTS, PCI-compliant video and voice recording, intelligent queuing, call distribution, data read and write to any database available in the cloud, http(s) and SOAP/XML integration of web services, etc. The VAB also allows you to define and automatically generate a web user interface and/or Android app for the service. The interactive elements, like menus, prompts and data entry, are then realized not via voice, but rather visually on web pages. Your customer can still access the service via a phone with standard IVR, e.g. by dialing a geographical or service number. But he/she can use the web page or mobile app within the browser of his/her PC or smart device with voice/video communications via WebRTC.
With all these many options, we make it easy for you to realize commercial services with WebRTC.
European Computer Telecoms