The article explores 6 reasons hospitals should keep handling calls the way it does today, and offers 6 reasons why now is the perfect time to make a change.
Woburn, MA, August 13, 2015 –(PR.com)– Parlance Corporation, a leader in enterprise call handling solutions, today releases a new article, “Never Change” by Mark Bedard, Director of Marketing at Parlance.
The article looks at 6 six common reasons hospitals continue using traditional auto attendants or IVRs to handle incoming calls to the detriment of callers, and offers advice on how to overcome each roadblock to make an immediate change and please callers with a more effective call handling solution.
“Its almost as if many hospitals have a blind spot when it comes to call handling,” says Mark Bedard. “With all the time, effort, and expense spent on other areas, public callers and patients still encounter long hold times, unavailable operators, or frustrating and time consuming IVRs and auto attendants. These facilities need to be aware that making a change can be both easy and cost effective. Better service for the number one customer and patient communications medium can be just a few weeks away.”
The article is located in the Parlance Corporation Media Center at http://info.parlancecorp.com/never_change-0-0-0-0-1-0-0.
About the Author
As Director of Marketing at Parlance, Mark Bedard is responsible for promoting the value of Parlance and Operator Assistant in the marketplace. Mark possesses more than a decade of experience in helping technology companies align sales and marketing efforts with their customers’ needs.
Parlance helps a growing number of healthcare facilities, colleges & universities, and large enterprises deliver a positive caller experience with automated call handling solutions that callers actually like. Elevate each caller experience, drive efficient operations, and move beyond the auto attendant. www.parlancecorp.com
For more information, contact:
Mark Bedard, Director of Marketing
400 W. Cummings Park
Woburn, MA 01801