Woburn, MA, May 13, 2015 –(PR.com)– Parlance Corporation, a leader provider of enterprise call handling solutions, today announces a new article “The Directory Challenge: What’s in a Name?” by Keith Greenwood, Field Service Engineer at Parlance.
The new article explores the challenges most businesses face in developing and maintaining a comprehensive and accurate directory of contact data for the enterprise. “Many enterprises see a rate of change in directory data as high as 40% annually,” says Greenwood. “This makes the ongoing management of directory data not only complex but also extremely time consuming.”
The new article discusses several of the challenges involved with developing and maintaining a contact directory for the business, and demonstrates some of the repercussions of a poorly managed directory. The article also illustrates the directory benefits Parlance customers enjoy as part of the company’s Operator Assistant™ solution.
“A consistently reliable contact directory is something many companies take for granted, when in reality their directories are, more often than, not a real mess,” continues Greenwood. “This is something Parlance has a tremendous amount of expertise in, and we’re happy to assist our customers in overcoming what has to date been an unworkable problem.”
The article is located in the Parlance Corporation Newsroom at http://www.parlancecorp.com/media.
For more information, contact:
Mark Bedard, Director of Marketing
400 W. Cummings Park
Woburn, MA 01801
Parlance helps a growing number of healthcare facilities, colleges & universities, and large enterprises deliver a positive caller experience with auto attendant solutions that callers actually like. Elevate each caller experience, drive efficient operations, and move beyond the typical auto attendant.